Privacy Policy

Last updated: September 25, 2025

Quick Summary

  • Jack59 collects information you provide (like your name, address, payment details) and information automatically (like device/browser data).
  • We use this information to process and deliver orders, provide customer service, improve your shopping experience, send marketing (if you consent), and comply with laws.
  • We share information with Shopify (our store platform), service providers (like couriers and payment processors), and marketing partners (if you’ve opted into marketing).
  • This policy applies to all customers — both retail (B2C) and wholesale (B2B). Wholesale terms may differ, but privacy rules remain the same.
  • Depending on where you live, you may have rights to access, correct, delete, or restrict the use of your data.

1. Personal Information We Collect

When we say “personal information,” we mean information that identifies you or could reasonably be linked to you. This may include:

  • Contact details: name, billing/shipping address, phone number, email address
  • Financial information: payment card details, transaction history, payment confirmations
  • Account information: username, password, settings, preferences
  • Transaction information: products viewed, cart activity, purchases, returns
  • Communications: details you share when contacting customer support
  • Device and usage information: IP address, browser, device details, interaction with our store

2. Sources of Information

We collect personal information from:

  • Direct interactions (when you create an account, make a purchase, or contact us)
  • Automatic means (via cookies, device/browser info, and usage tracking)
  • Service providers (who process payments, provide IT, or fulfill orders on our behalf)
  • Third parties (such as marketing or advertising partners, if you’ve opted in)

3. How We Use Your Personal Information

We use your personal information to:

  • Provide and improve our services (fulfilling orders, arranging shipping, processing returns)
  • Personalize your shopping experience and recommend products
  • Send marketing and promotions (with the option to opt out)
  • Ensure account security and prevent fraud
  • Provide customer service and communication
  • Meet legal or regulatory obligations

4. How We Share Your Personal Information

We may share your information with:

  • Shopify (who hosts and powers our store)
  • Service providers (payment processors, couriers, IT support, analytics providers)
  • Marketing partners (who may use it to deliver personalized advertising if you consent)
  • Affiliates or our corporate group
  • Legal or regulatory authorities if required
  • In connection with business transactions (e.g., merger, acquisition, bankruptcy)

5. Relationship with Shopify

Our store is hosted by Shopify, which processes your information to operate and improve the platform. Shopify may also use aggregated data across merchants for enhanced services.

6. Third-Party Websites and Links

Our website may link to third-party websites. Jack59 is not responsible for the privacy or security of these sites. Please review their privacy policies before providing information.

7. Children’s Data

Our Services are not directed to children. We do not knowingly collect information from individuals under the age of majority in your jurisdiction. If you believe we have collected such data, please contact us to request deletion.

8. Security and Retention

  • We use reasonable safeguards to protect your data, but no system is completely secure.
  • Information may not be secure while in transit; avoid sending sensitive data via unprotected channels.
  • We retain information only as long as necessary to provide services, meet legal obligations, and resolve disputes.

9. Your Rights & Choices

Depending on your location, you may have the right to:

  • Access or know what information we hold about you
  • Request deletion or correction of your data
  • Request a copy (portability) of your data
  • Restrict or object to processing of your data
  • Withdraw consent (if processing is based on consent)
  • Manage communication preferences (unsubscribe from marketing emails at any time)

To exercise your rights, contact us using the details below. Some rights may only apply in certain jurisdictions.

10. Complaints

If you have a concern about how we process your personal information, you may:

  • Contact us directly (see below)
  • Appeal our decision under applicable law
  • File a complaint with your local data protection authority

11. International Data Transfers

Your information may be stored or processed outside your country of residence. Where required, Shopify uses safeguards like the European Commission’s Standard Contractual Clauses (SCCs) for data transfers.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted here with a new “Last updated” date.

13. Contact Us

Email: greathair@jack59.ca
Mailing Address: 9803 47 Ave NW, Edmonton, AB, T6E 5M7, Canada

For the purpose of data protection laws, Jack59 is the data controller of your personal information.